Knowledge BOT Qorus Innovation in Insurance Awards 2024

Submitted by

Bajaj General Insurance

Premium

11/04/2024 Insurance Innovation

Knowledge BOT is a Gen AI LLM based virtual assistant for our Sales teams, designed to resolve queries on a wide range of products and processes, leveraging Document Cognition with Document Highlighting & Instant Image Scraping capabilities.

Innovation details

Country
IndiaCategory
Workforce TransformationKeyword
Operational excellence & efficiency, Customer service, AI & Generative AI, Transformation, Digital channels & Omnichannels, HR & New ways of working, Contact center & ChatbotsBusiness Line
Life InsuranceDistribution Channel
Agents

Innovation presentation

A Gen AI LLM based chatbot designed for the Sales Teams to resolve queries across 14 products, 13 processes, 5 underwriting guidelines, and 100+ FAQs for NRI. Its implementation has notably boosted employee productivity, slashing turnaround time for query resolution while simultaneously serving as a platform for ongoing workforce upskilling.

This multifaceted tool not only streamlines operations but also fosters a culture of continuous learning, empowering staff to efficiently navigate a complex array of tasks and inquiries with ease and precision.

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