Digital Human Avatar: 24/7 reliable customer support incorporating generative AI and risk governance Qorus Innovation in Insurance Awards 2026

Submitted by

Aflac

Aflac is a Fortune 500 company helping provide protection to more than 50 million people through its subsidiaries in Japan and the U.S., paying cash fast when policyholders get sick or injured. For more than six decades, insurance policies of Aflac Incorporated's subsidiaries have given policyholders the opportunity to focus...

Get in touch
Premium
05/03/2026 Insurance Innovation
Refined AI risk management and launched digital human avatars, providing 24/7 customer service with generative AI. It incorporates controls and human oversight to improve security, encourage wider AI use, and stabilize service quality.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Insurance Innovation AVI – Virtual Assistant of Icatu
Insurance Innovation AI Digital Underwriter: An End-to-End Intelligent Decision System Powered by Reinforcement Learning
Insurance Innovation AI Program
Insurance Innovation Personal Business AI Integrated Agent
Insurance Innovation AI Suggestion Response Email CRM
Insurance Innovation Customer Digital Twin (powered by PersonaX)
Insurance Innovation AIA China AI Certification Framework: Building an AI-Ready Workforce
Insurance Innovation Contact Centre Post-call Speech Analysis