Qorus Innovation in Insurance Awards 2024

Allyz your caring companion for all of life’s moments, delivering Peace of Mind, just one click away

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Allianz Partners

Logo of Allianz Partners

Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span...

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12/04/2024 Insurance Innovation

About

allyz not only offers peace of mind but transforms the way you experience your journey, be it when you are exploring the world, at home taking care of your family or surfing online. allyz is a digital platform providing reliable protection & services

Innovation presentation

Either available as a Mobile app or a Website, allyz serves as a convenient one-stop-shop solution, offering protection combined with technology and a comprehensive range of services. The platform enable users to enjoy reliable content and curated advice from trustworthy experts, insurance and assistance protection and a large range of services related to all Allianz Partners areas of expertise: Travel, Cyber, Health & Home.

Key benefits offered are :

1/ Simplified policy management for greater peace of mind :

- Policy overview : Access your policy details on the go

- Easy claims : File a claim fast and check its progress when you’re on the move

2/ Security and medical services for enhanced protection :

- Real-time alerts : Get location-based updates about closures, severe weather, and other events that may impact travel

- Symptom checker : Learn possible symptom causes using our online tool

- Doctor Chat : Get real-time professional medical advice on general medical questions in a specific language

- Air Doctor : Find a local doctor through Air Doctor's network of physicians

- Hospital finder : Quickly locate nearby hospitals in an emergency

- Medical translator : Be clear when it counts with translations for common medical terms

- ID breach checker : Check for identity breaches and get advice on next steps

3/ A broad range of convenience services :

- Flight notifications: Stay informed about gate changes, delays, and other flight details

- Flight delay compensation : Get help receiving compensation from your airline for delayed or cancelled flights

- Lounge vouchers : Enjoy complimentary airport lounge access during covered flight delays

- Trip planner : Organize trip details, including flights, insurance policies, and more

- Vault : Safely store important documents for easy access while traveling

- Cybersecurity features such as a VPN, a password manager...

- Daily Life Services : Book, pay and manage directly online your home cleaning services and interact with your cleaner directly from the chat option available on allyz interface.

Uniqueness of the project

allyz stands out as a revolutionary digital platform that redefines the customer experience in all of life’s moments, with its unique design, features and benefits.

Outstanding USPs are :

- Comprehensive Solution: allyz goes beyond traditional insurance and assistance and offer a holistic suite of services that cater to every aspect of users lives, from exploring the world, to being at home with family and kids, traveling the road or just surfing or shopping online.

- Trusted Advice and Expertise: Users benefit from trustworthy content, trusted advice, protection expertise, inspirational suggestions of activities and easy access to services, all designed and curated to enhance their user experience.

- Seamless Convenience: With secure storage of documents and convenient access to essential services, allyz ensures a hassle-free daily experience where care, services and protection are provided in all of life’s moments. From his personal account and through multi-channel access (website/app), the user can access all his benefits in one single place and explore all convenient services available, be it digital or physical services delivered on-site.

- Digital Security and Protection: allyz provides peace of mind in the digital realm (with a 6 months of free access to allyz Security app), offering robust online protection, including full access to VPN, password manager, safe browsing functionalities and more.

- Strong collaboration with technology leaders and expert network of service providers: Developed in partnership with technological industry leaders, allyz delivers personalized services with the best quality of service and the most competitive SLAs, exceeding customer expectations and setting up new standards for daily protection combined with digital services.

- Global Expansion : Initially available in a selection of European markets (France, Germany, Italy, Spain and Netherlands) with on-going plans to expand globally.

- Integration capabilities with Business Partners : allyz offers business partners the opportunity to integrate its suite of services into their own digital ecosystems (via widgets or APIs) to enhance their customer relationships and brand loyalty.

- Dedicated customer support : allyz offers a dedicated care team assisting customers with any question or need they may have, at any point in the user journey. This perfect combination of digital capabilities and human touch constitutes an outstanding element of the value proposition as it facilitates the service delivery and make the customer experience as smooth as possible.

allyz is not just an App or a Website, it's a revolution in the world of insurance, assistance, and services. Our objective is to empower users to take control of their busy lives and enjoy peace of mind wherever they go.

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