AXAFast Qorus Innovation in Insurance Awards 2024

Submitted by

AXA Sigorta

Premium

17/04/2024 Insurance Innovation

The application is used for intelligent damage assessment. It is possible to evaluate customers' claims with visual intelligence and instantly upload photos of damaged vehicles to create a damage file by affiliated repair shops.

Innovation details

Country
TurkeyCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Car & Mobility insurance, Claims management, Automation, MobilityBusiness Line
AssistanceDistribution Channel
Partners

Innovation presentation

Loss adjustment in damage assessment is an expense. Currently, we assign this through fixed rules as we cannot assign it with an intelligent system. We aim to perform accurate and instant triage for each claim and direct our customers to the right place.

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