IndiaCategory
Reimagining the Customer ExperienceKeyword
Loans, Customer experience, Customer service
Innovation presentation
It provides features to integrate to NBFC/ Co-lending partners through multiple modes viz. Host-to-host, API & File upload. The solution is suitably integrated with CBS for performing various activities like CIF creation, account opening, disbursement, collection etc.
It uses BRE for automatically sanctioning/rejecting the applications of specific segments. Manual appraisal process is also available with deviation matrix. Major processes are automated so as to have minimal manual intervention. Automatic processes for integration with NSDL for PAN check, CERSAI for CKYC check is also implemented. Dashboard to monitor and track the processing status of applications is also available. This has facilitated in rapid growth of Co-lending & Pool business in our Bank.
PNB has recorded tremendous business growth post implementation of Rinn Setu. Onboarding of NBFCs has become quick and seamless.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.