Submitted by

KBC Group

We put the client at the heart of all the products and services we develop and at the centre of everything we do. Our focus is on a ‘digital first’ approach with a human touch, and investing in the seamless integration of our various distribution channels. We are working on...

Premium
21/06/2024 Banking Innovation
In partnership with Payconiq, we eliminate any hassle or friction with meal voucher payments: the KBC Mobile user can check-out with his meal vouchers and his bank account in one simple scan.
Innovation details
Country
Belgium
Category
Reimagining the Customer Experience
Keyword
Customer experience, Digital channels & Omnichannels, Payments

Innovation presentation

By integrating the Payconiq (*) hybrid payments functionality in our mobile banking application, we eliminate all hassle for the client making digital meal voucher payments. By simply scanning the Payconiq QR-code, check-out and pay with a combination of payment methods becomes possible. In doing so, we revolutionize digital meal voucher payments by offering a frictionless experience to our clients.

We eliminate all hassle in relation to making digital meal voucher payments. After linking your digital meal vouchers (Monizze, Edenred or Pluxee) to our Mobile Banking app, one mere QR scan is all it takes. - Not all the goods you wish to purchase are fit for meal voucher payments? That shouldn’t be of any concern. The split between payment methods happens automatically. - No idea what the balance of your meal vouchers is? We got you covered. The balance appears on the screen when scanning the QR code. - Is the balance of your meal vouchers insufficient? No worries. The remaining amount will be paid via your personal payment account. - Forgot your meal voucher card at home or did your partner forget to return it to you? Since your meal vouchers are linked to your Mobile Banking app, you no longer need your card to make the actual payment.

(*)Payconiq is a trusted and regulated payment institution, offering secure and reliable payment services to consumers, merchants and partners.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Related Content