Providus Notify Qorus-Infosys Finacle Banking Innovation Awards 2024
NigeriaCategory
Reimagining the Customer ExperienceKeyword
Customer experience, Customer service, SME Banking, Payments
Innovation presentation
Revolutionizing Transaction Confirmation with Providus Notify app
The Problem The Challenge: Delayed Transaction Confirmations • SMEs face delays in confirming transactions made at their outlets. • Business owners struggle to extend payment confirmation authority to representatives. • Customer experience suffers due to lack of real-time confirmation of transaction. Customers most times have a long waiting period for transactions to be confirmed.
The Solution Streamlining Transaction Confirmations • Providus Notify app offers real-time transaction confirmation for SMEs. • Effortlessly extend payment confirmation authority to representatives. • Ensure faster confirmations and enhance customer experience.
Key Features of Providus Notify app • Instant notification for transactions • Digital receipt generation • Use of OTP to securely link/unlink account • Password and Fingerprint login • Easy and convenient transaction tracking • Quick reconcilitation of payments with date range • Improved customer Experience
Target Audience • SME Business Owners • Large Corporations with Multiple Outlets • Individual Account Holders with Representatives
Competitive Edge What Sets Providus Notify Apart as an innovative solution for Business Owners • Faster confirmation of payments, leading to improved cash flow. • Enhanced customer satisfaction through timely updates. • Simplified transaction management for business owners and representatives. With Providus Notify, you can ensure that every transaction is confirmed seamlessly and in real-time, enhancing both your business operations and customer experience.
Interested in learning more?
Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.