Qorus-NTT DATA Innovation in Insurance Awards 2025

9BOX (Nine Box)

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Bradesco Seguros

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21/02/2025 Insurance Innovation

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A customer-centric digital journey with the 9BOX (Nine Box) project of automated machine monitoring in 8 indicators, divided into 2 categories (performance and behavior) and classified into 9 boxes that measure the quality of call center services.

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