Sound Box - Every Payment Has a Voice Qorus-Infosys Finacle Banking Innovation Awards 2025

The Soundbox project introduces a voice-enabled device that provides instant audio confirmation of digital transactions, aimed at enhancing trust, transparency, and convenience for merchants and customers. Designed to tackle the common issue of missed or silent payment confirmations, especially in UPI and QR-based payments, the soundbox delivers real-time voice alerts in multiple languages. This bank-backed, secure, and user-friendly device sets itself apart from fintech alternatives by integrating seamlessly into our digital ecosystem. Inspired by merchant feedback and the growing adoption of digital payments, the project brings together teams from Digital Banking, IT, Operations, Support. Early results show 100% merchant satisfaction in pilot areas, a sharp drop in payment disputes, and increased digital transaction volumes—making Soundbox a simple yet powerful innovation in customer engagement and digital banking.