Qorus-Infosys Finacle Banking Innovation Awards 2025

AIB Search Reinvented: AI-Powered Search Engine to Elevate Customer Experience

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Allied Irish Banks

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05/06/2025 Banking Innovation

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AIB transformed website search experience by using AI to deliver instant, accurate answers across 1,600+ website pages. Customers can now self-serve, reducing call volumes and driving a 300% engagement surge—making banking simple, fast & customer 1st

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