NOA: GenAI-powered Employee Assistant Transforming Internal Knowledge at CaixaBank. Qorus-Infosys Finacle Banking Innovation Awards 2025

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CaixaBank

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06/06/2025 Banking Innovation
NOA is CaixaBank’s first large-scale GenAI-based assistant, enabling 45,000 employees with instant and accurate answers to internal queries, handling over 8 million requests annually and reshaping how knowledge is accessed and used.

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