SUA – Where Regulation Meets Accessibility Qorus-Infosys Finacle Banking Innovation Awards 2025

Submitted by

imagin (CAIXABANK)

Premium

11/06/2025 Banking Innovation

SUA redefines how customers interact with regulated loan documents by turning complexity into clarity—delivering a fast, fully digital experience that boosts conversion and delight.

Innovation details

Country
SpainCategory
Customer Experience InnovationKeyword
Loans, Customer experience, Regulation, Accessibility

Innovation presentation

SUA transforms the traditional loan documentation process into a smooth, user-centric journey. Its goal is to simplify and humanise the way customers review and sign loan contract documents. In an industry optimised for internal efficiency, SUA bridges the gap by focusing on the customer experience, enabling users to complete the entire loan documentation process in a much more accessible and understandable way. With the involvement of digital and legal product teams, the project has already achieved a 15% increase in conversion and a 20% increase in NPS.

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