Fraud Prevention Qorus-Infosys Finacle Banking Innovation Awards 2025

The Fraud Prevention initiative was developed by Banco BPI in response to the increasing sophistication of cyberattacks. Recognizing that traditional fraud models—based on post-transaction analysis—were insufficient, the bank shifted to a proactive, real-time approach. At the heart of the solution is Feedzai’s Digital Trust, which was integrated into BPI’s digital channels to enable continuous monitoring and risk scoring of user sessions.

Rather than waiting for fraud to occur, the system detects suspicious behaviors as they happen. It assesses each interaction using machine learning models trained to recognize anomalies in user behavioral patterns, device and network intelligence, and potential indicators of malware or phishing, such as deviations in typing patterns, unexpected device changes, or malicious software indicators.

The system has multiple automated response strategies which are automatically initiated when anormal behavior is identified. These response strategies range from logging out sessions, blocking transactions, account restrictions or triggering real-time customer notifications and are deployed accordingly to the user´s risk score.

Additionally, BPI implemented internal training programs for fraud analysts and customer service teams, ensuring they could act swiftly and empathetically when fraud alerts were triggered as well as multi-factor authentication across its digital channels to further increase security levels. The project’s success and scalability have led to plans for the integration of a new corporate solution, a cognitive fraud prevention software designed specifically to protect Banco BPI´s private clients´ cashless payment operations across the Banco BPI´s digital channels. This solution´s integration is currently undergoing and expected to finish by the end in 2025, further expanding real-time analysis through AI and machine learning models. The initiative directly supports BPI’s broader strategy of digital transformation, combining operational resilience with customer-centricity, and positioning the bank as a reference for innovation in financial services.