KGI Life Transforms CX through Data‑Driven, AI Assistant, and Senior‑Friendly Voice Automation Qorus Innovation in Insurance Awards 2026

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KGI Life Insurance

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03/03/2026 Insurance Innovation

KGI Life drives proactive, AI‑enabled service through data integrity, dual chatbots, senior audio assistance to boost self‑service, empowering agents, and raising senior recording approval rate from 62% to 84%, and achieving a 73% NPS for Chatbots.

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KGI Life Transforms CX through Data‑Driven, AI Assistant, and Senior‑Friendly Voice Automation Qorus Innovation in Insurance Awards 2026

Submitted by

KGI Life Insurance

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