WOW Customer Lifecycle Journeys – Reinventing Insurance Customer Experience Qorus Innovation in Insurance Awards 2026

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Sabadell Seguros

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03/03/2026 Insurance Innovation
We turned insurance from “buy-and-silence” into an always on, personalized, multichannel experience—automated journeys that make complex coverage feel effortless, increase engagement (+54% open rate), and cut first year churn by 33%.

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