Z Buddy – AI‑Powered Virtual Assistant for Insurance & Takaful Agents Qorus Innovation in Insurance Awards 2026

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Zurich Insurance

Zurich is a leading multi-line insurer serving people and businesses in more than 200 countries and territories. Founded 150 years ago, Zurich is transforming insurance. In addition to providing insurance protection, Zurich is increasingly offering prevention services such as those that promote wellbeing and enhance climate resilience.

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09/03/2026 Insurance Innovation
Buddy is Zurich Malaysia’s AI‑powered assistant on WhatsApp that automates up to 30% of agent tasks — from renewals to policy info — cutting manual work and enabling faster, more accurate customer service.

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