GenAI-Powered Customer Dialogue Model Qorus-Infosys Finacle Banking Innovation Awards 2026

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Yapi Kredi

Yapı Kredi was established as the first retail oriented private bank in Turkey and now the Bank is the third largest private bank in Turkey as of the end of 2018 with TL 373,4 billion of assets. Yapı Kredi is one of the 10 most valuable brands in Turkey with...

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14/05/2026 Banking Innovation
Call center scripts often fail to capture the nuances of individual customer needs and product contexts. Yapı Kredi has developed an LLM-based solution that generates hyper-personalized dialogue scripts, delivering measurable sales performance.

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