TESSA: AI-Powered Technical Support Assistant for Intelligent IT Self-Service Qorus-Infosys Finacle Banking Innovation Awards 2026

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Stanbic Bank Uganda

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11/06/2026 Banking Innovation

TESSA is an AI-powered support assistant that helps employees resolve common IT issues through self-service guidance, troubleshooting and intelligent escalation. The solution reduces avoidable support demand, improves user experience and enables fast

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TESSA: AI-Powered Technical Support Assistant for Intelligent IT Self-Service Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Stanbic Bank Uganda

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