BSN AI-Assisted Knowledge Capability Qorus-Infosys Finacle Banking Innovation Awards 2026

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Bank Simpanan Nasional

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19/06/2026 Banking Innovation

BSN built an AI-assisted knowledge capability using Microsoft Copilot Studio, accessible via Microsoft Teams. It helps employees retrieve trusted policies, SOPs and operational guidance faster, improving service consistency and effectiveness.

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BSN AI-Assisted Knowledge Capability Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Bank Simpanan Nasional

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