Intelligent Email Operations Automation at BSN Contact Centre Qorus-Infosys Finacle Banking Innovation Awards 2026

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Bank Simpanan Nasional

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19/06/2026 Banking Innovation

BSN transformed Contact Centre email operations through AI-assisted automation, smart routing and human review. The solution reduces handling time for automated emails by 80%, saves over 3,000 man-hours annually and improves operational scalability.

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Intelligent Email Operations Automation at BSN Contact Centre Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Bank Simpanan Nasional

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