Balancing human and digital: Discovery Bank

Akash Dowra, Head of Client Insight at Discovery Bank South Africa, shares valuable insights into the challenges and strategies of operating a digital-only bank in a competitive market dominated by traditional brick-and-mortar incumbents, in an interview for the Qorus-Avanade report titled Balancing human and digital: Are banks losing touch with customers?

What are your roles and responsibilities in the bank?

As Head of Client Insight at Discovery Bank, I am responsible for customer acquisition, marketing, PR, and client insights.