How Discovery Bank delivers excellent service thanks to its digital capabilities
Akash Dowra is Head of Technical Marketing and Client insights at Discovery Bank, a digital bank in South Africa. He presents the bank’s full-service offering and its customer service excellence.
Akash Dowra is Head of Technical Marketing and Client insights at Discovery Bank, a digital bank in South Africa. He presents the bank’s full-service offering, especially an onboarding process on less than 5 minutes with no documents. He also tells about their transparent fees and benefits and their customer service excellence: humans are always there in case of problem.
If you want to go further, you can watch the full webinar ‘Balancing human and digital’ or download the report made in partnership with Avanade.
Digital Reinvention community
With Qorus memberships, you gain access to exclusive innovation best practices and tailored matchmaking opportunities with executives who share your challenges.