In Japan, MUFG Bank will utilize Telecube to offer a new service that allows customers to consult about asset management for a limited period. As a result, customers will be able to receive the online consultation service offered by MUFG Bank at some Telecubes in the Marunouchi and Yurakucho areas.
Innovation radar: Guerrilla banking – Physical distribution without branches
Background of cooperation between MUFG Bank and Telecube
MUFG Bank has developed various branches and channels in response to changes in the world, and in February 2023, launched an online consultation service for asset management and opened a digital channel that allows customers to consult on investment management at home.
Meanwhile, the Telecube is a private work booth with excellent sound insulation and privacy protection and has recently seen an increase in use not only for business purposes but also for private consultations, counseling, and other highly confidential services.
By enabling online consultation from the "Telecube" in collaboration with the Telecube services, MUFG Bank aims to create a new customer experience where office workers can consult on asset management even during their break time.