How Desjardins includes human interaction in its digital self-service offering
Dominic Larivée is Vice-President Marketing Planning and Implementation at Desjardins, the largest credit union in Canada. He explains how they have built a seameless connection between digital and physical to answer the needs of members and clients.
Dominic Larivée is Vice-President Marketing Planning and Implementation at Desjardins, the largest credit union in Canada. He explains how they are building a seameless connection between digital and physical to answer the needs of members and clients.
In particular, he presents two examples : how the bank helped customers during the hikes in mortgage rates and the launch of a digital debt management tool.
If you want to go further, you can watch the full webinar ‘Balancing human and digital’ or download the report made in partnership with Avanade.
Digital Reinvention community
With Qorus memberships, you gain access to exclusive innovation best practices and tailored matchmaking opportunities with executives who share your challenges.