David Jimenez Maireles, a digital banker turned fintech entrepreneur, shares with the audience his 17 years of experience in digital banking across multiple regions around the world, working with brands like Santander, ING, Raisin, and TNEX.
For David, digital transformation transcends technology; he emphasizes that employees in the financial services industry play a pivotal role as the primary drivers of digital transformation. Fostering a culture of innovation is paramount, and to achieve this, banks need to empower their employees to adapt to digital changes. This involves adopting new collaborative work methods, modifying incentive compensation systems, and learning to celebrate failures.
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