MMA's new mobile app: Redefining customer experience

Insurance
09/04/2024 News

French insurer MMA has launched its mobile application, marking a significant step in enhancing its customer relationship through digital means. This new offering is tailored for both individual and professional clients, with a primary goal of simplifying their day-to-day interactions with the company. The app boasts several key features aimed at achieving this objective, including facial recognition technology for seamless login, a user-friendly interface that minimizes unnecessary clicks, and intuitive navigation pathways. By incorporating these functionalities, MMA aims to provide a smoother, more efficient, and ultimately more satisfying experience for its policyholders.

One of the app's main focuses is on simplifying the management of insurance contracts. Policyholders now have the convenience of accessing all their contract and coverage details directly from their smartphones. This includes the ability to instantly generate insurance certificates, track reimbursements, and communicate with their designated agent through a secure messaging platform. Furthermore, for those with life insurance policies, the app offers additional features such as the ability to view summaries of savings, set up automatic transfers, and select investment options.

Beyond contract management, the app also provides immediate access to a range of services negotiated with MMA's partners. For instance, health insurance policyholders can utilize the app to access various healthcare services, including analyzing quotes for optical and dental procedures, finding nearby partner healthcare professionals, and even scheduling teleconsultations or appointments with specialists.

In cases of emergencies or claims, the app ensures that assistance is readily available to policyholders 24/7. Whether it's for automobile breakdowns or home-related incidents, users can quickly access the necessary support with just a few taps on their mobile devices.

Overall, MMA's mobile application represents a significant advancement in improving the customer experience within the insurance industry. By leveraging technology to simplify processes, provide greater accessibility to services, and offer round-the-clock support, MMA aims to enhance satisfaction and loyalty among its policyholders.

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