Clearcover and Ada collaborate on customer-facing AI solution

20/05/2024 News

Clearcover, a leading car insurance provider, has partnered with Ada, an AI-driven customer service automation company, to introduce a customer-facing generative AI solution. This collaboration aims to revolutionize Clearcover's customer service experience by integrating Ada's 'AI Agent' into its platforms.

Digital Reinvention
15/05/2024 Article

Financial Innovation Spotlight: May 2024 edition

Ada's AI Agent works alongside Clearcover's Customer Advocates, providing round-the-clock assistance through the company's website and mobile app. By leveraging a conversational interface, the solution significantly reduces wait times and delivers prompt, accurate responses to complex inquiries. Impressively, within the first month, over 35% of customer chat inquiries were automatically resolved.

Adam Fischer, Clearcover's Chief Product and Innovation Officer, emphasized the transformative impact of this partnership: "Our customers expect top-tier digital experiences, and Ada helps us deliver just that. By combining our API-first policy administration system with Ada's technology, we're enhancing customer experiences while boosting operational efficiency."

According to a 2023 Hubspot report, 78% of customer service professionals believe AI enables them to focus on critical aspects of their roles. Unlike traditional chatbots, Ada's AI Agents intelligently analyze problems, learn from interactions, and proactively assist customers.

Mike Gozzo, Ada's Chief Product and Technical Officer, elaborated on the capabilities of AI Agents: "These intelligent agents are proactive partners, capable of understanding our needs and aiding decision-making."

The AI solution seamlessly integrates with Clearcover's internal systems, streamlining processes such as retrieving policy information and escalating inquiries. Moreover, it is accessible to Clearcover's insurance agent partners via its Agent Portal, providing instant answers to common queries.

In addition to this collaboration, Clearcover has recently launched two other AI-driven solutions: one digitizing statement collection at the first notice of loss (FNOL) and another supporting claims adjusters in analyzing files and drafting communications. These initiatives underscore Clearcover's commitment to leveraging AI for enhanced efficiency and customer service.

Related news & insights

Digital Reinvention
14/06/2024 Interview

NewTech Friday: Vespia – Helping businesses stay compliant with regulations

Julia Ront, Founder and CEO of Vespia, tells Qorus’ Boris Plantier about the story behind her pioneering AI business verification...

Digital Reinvention
13/06/2024 Article

Financial Innovation Spotlight: June 2024 edition

We've handpicked five new and intriguing projects that caught our attention.

12/06/2024 Article

AutoMobility Insights - June 2024 edition

The latest news from the automotive industry curated and commented by the experts at Corporate Value Associates (CVA).

12/06/2024 News

Discovery wins twice at the Qorus Innovation in Insurance Awards 2024

Discovery has claimed two top accolades at this year’s Qorus Innovation in Insurance Awards, at a ceremony in Lisbon showcasing...

12/06/2024 News

Ageas recognised for innovation in the ‘Qorus Innovation in Insurance Awards’

Four Ageas projects made it to the final rounds of this highly prestigious awards programme. From close to 300 entries...

12/06/2024 News

Generali honoured at the Qorus Innovation in Insurance Awards 2024

The Group was awarded one gold and one silver: a new achievement in Generali’s innovation journey sees the Company continuing...

Digital Reinvention
11/06/2024 Article

Banking Innovation of the Month: Intesa Sanpaolo’s smart knowledge base through GenAI digital advisor

This month’s Qorus-Infosys Banking Innovation Award goes to Intesa Sanpaolo for their Smart Knowledge Base powered by generative AI. This...

Digital Reinvention
11/06/2024 News

Revolut introduces Wealth Protection for summer travel season

Revolut, a leading global fintech, is launching Wealth Protection, a new feature aimed at safeguarding customer savings from pickpockets and...