P&N Bank prioritizes inclusive experiences in new branches

18/05/2024 News

P&N Bank has unveiled two new branches, marking a significant step in providing inclusive financial services for West Australians. Recognizing that 4.4 million Australians live with disabilities and many identify as neurodiverse, P&N Bank collaborated with community consultants with lived experiences to enhance branch accessibility and inclusivity.

Key improvements include:

• Sensory-sensitive spaces: Offices with adjustable lighting and sound for neurodiverse customers.

• Kids’ entertainment: iPads with games to occupy children while parents conduct banking.

• Accessible service desks: Designed for ease of use by all customers.
Inclusive visual aids: Wall-mounted TV screens positioned for wheelchair accessibility.

• Self-serve technology: In-branch digital banking tools for convenience.

• Community engagement: A safe space wall showcasing local WA artists and bespoke reconciliation artwork

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Angela Newland, General Manager of P&N Bank, emphasized the bank’s dedication to accessible banking services. “We strive to create an inclusive banking experience for everyone, regardless of who they are or where they come from,” she said.

P&N Bank’s dedication to customer satisfaction was recently recognized when it was named Bank of the Year 2023 in the Roy Morgan Customer Satisfaction Awards, based on surveys from over 60,000 Australians.

This initiative underscores P&N Bank’s commitment to enhancing accessibility and inclusivity in banking, ensuring all customers can enjoy a supportive and accommodating banking environment.

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