Jaja Finance, a leading UK fintech company, has launched 'Airi,' an advanced AI chat assistant to enhance customer support and lending services. Using the Claude 3 model family from Anthropic and Amazon Bedrock's managed service from AWS, Airi aims to reduce customer response times by over 65%.
Airi offers near-human responsiveness and accuracy, available 24/7 to handle a wide range of queries, including general statements and payment options. This ensures customers receive quick and precise answers.
By managing a significant portion of routine inquiries, Airi frees up Jaja’s customer service teams, allowing them to focus on more complex, high-value tasks that need human attention.
Airi also helps customers manage their credit more effectively, supporting Jaja’s commitment to financial health and wellbeing. It simplifies customer interactions and the credit management process.
Utilizing Amazon Bedrock to access Claude 3 models, Airi benefits from top-tier natural language processing and summarization capabilities. It provides customers with conversation transcripts and flexible reply options.
The AI tool supports Jaja’s growth by reducing costs, increasing speed, and scaling AI-powered solutions to enhance customer experiences.
Dave Chan, CEO of Jaja Finance, states that Airi showcases Jaja's commitment to using advanced technology to make credit management simpler and promote financial wellbeing, solidifying its position as a digital lending leader.
Working with AWS and Anthropic gives Jaja access to cutting-edge AI models and infrastructure, driving innovation and improving services.
The launch of 'Airi' is a significant milestone for Jaja, highlighting the potential of generative AI to transform digital lending and customer support.
