In Belgium, Belfius Bank and Insurance is transforming the health insurance landscape by partnering with AI pioneers Alan and Mistral AI. In response to rising concerns around mental health and employee absenteeism, Belfius aims to go beyond traditional health insurance models, offering innovative solutions that support employee well-being and productivity.
Through its collaboration with Alan, Belfius provides a holistic health insurance package that includes access to doctors, psychologists, sports coaches, and other health professionals via the Alan app. Employees can take advantage of teleconsultations, fast reimbursement of medical expenses within 72 hours using AI, and personalized prevention plans. For companies with more than 50 staff members, reporting tools and anonymous surveys help assess team well-being and provide recommendations for improvement.
This comprehensive approach aims to reduce absenteeism, boost employee morale, and position employers as leaders in promoting workplace health, a key factor in today’s competitive labor market.
Beyond its partnership, Belfius has also invested in Alan’s €173 million Series F fundraising round, valuing Alan at €4 billion. This investment strengthens Belfius’ role in driving healthcare innovation and expanding Alan’s reach in Belgium.
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In parallel, Belfius is working with Mistral AI to develop cutting-edge AI tools that will enhance the customer experience. A new digital assistant, set to launch in 2025, will offer personalized, interactive banking and insurance services via the Belfius Mobile app. Mistral AI’s advanced models will help Belfius provide more accessible and efficient services to over two million users.
These partnerships reflect Belfius’ commitment to innovation and people-focused solutions. CEO Marc Raisière emphasizes that AI is reshaping industries and improving operational efficiency, with a strong focus on enhancing both employee well-being and customer service. By embracing AI technology, Belfius is setting new standards for health insurance and banking in Belgium, aiming to create a healthier and more successful future for both employees and businesses.
