Submitted by

Commercial International Bank

Logo of Commercial International Bank
13/09/2019 Banking Innovation

About

The talking ATMs gives visually impaired customers the ability to manage their own finances and remain independent.

Innovation presentation

The Commercial International Bank (CIB) focuses on financial inclusion and one of the many initiatives the bank undertook recently was the deployment of 175 ATMs specially designed to serve our visually impaired customers, granting them an easy and convenient access to perform their daily banking needs. CIB-Egypt is proud to be the first Egyptian bank to launch and implement this type of initiative in the Egyptian banking sector according to the applicable terms and conditions. Asbanking and financial services become more widespread, continually serving more and more segments of society, CIB-Egypt with its customer centric product development approach took the initiative to ensure that our visually challenged customers can bank regularly with ease. The talking ATMs do not only help them manage and control their accounts and financials, but they also protect their privacy by hiding the ATM screen. The new talking ATMs are equipped with voice guidance and Braille stickers, for easy assistance in cash withdrawal, balance inquiry. All CIB and non-CIB customers are eligible to use the feature, and have complete access to alter the settings on the machine, and select the preferred language of the voice-assisted functionality, simply by inserting their headphones into the ATM to initiate the voice guidance.

Being a progressive and customer-focused organization, CIB-Egypt was honored to have had the opportunity to work with various visually challenged customers, and in cooperation with CIB Foundation and Alnour Wal Amal Organization, to provide their valuable insights during various design stages. Designing focus groups during early stages of product is quickly becoming CIB-Egypt’s new product development culture that shall continue propelling it to new heights in banking leadership and innovative design.

This initiative is part of CIB-Egypt’s ongoing efforts to support financial inclusion, by providing more personalized banking experiences to a wider spectrum of customers and leveraging new technologies to make day-to-day banking more accessible and easier.

Uniqueness of the project

CIB is the first and only bank in Egypt to install talking ATMs.

In-Depth Analysis

The Reason Behind

This initiative is part of CIB-Egypt’s ongoing efforts to support financial inclusion, by providing more personalized banking experiences to a wider spectrum of customers and leveraging new technologies to make day-to-day banking more accessible and easier.

Results

The talking ATM received enormous success since its pilot phase as the Nour Wal Amal association have sent the bank an appreciation letter for this initiative. Moreover, many other Egyptian banks have followed suit and started deploying talking ATMs.

Key Dates

  • Launch date 1 January 2018

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