Kate, the digital assistant of KBC Group Qorus Banking Innovation Awards 2021
Submitted by
KBC Group
We put the client at the heart of all the products and services we develop and at the centre of everything we do. Our focus is on a ‘digital first’ approach with a human touch, and investing in the seamless integration of our various distribution channels. We are working on...
BelgiumCategory
Reimagining the Customer ExperienceKeyword
Customer experience, Customer service, Contact center & Chatbots
Innovation presentation
Since the end of 2020, customers in Belgium and the Czech Republic have been able to use the services of Kate, KBC’s personal digital assistant. Kate offers customers relevant support and services at the right time, saving the customer time and money. KBC approaches the customer with tailored proposals, based on data-driven insights and knowledge about the customer. With Kate we want to set up a permanent connection with the customer, proactively taking care of his/her financial well-being. Kate evolves along with the customer, always responding to his/her changing needs, at all times in his/her daily life.
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