Artificial Intelligence with customers who contact Contact Center (Voicebot / Callbot). Qorus Banking Innovation Awards 2022 - Winner

This initiative focused on providing clients with a tool that would allow self-resolution on low-value topics quickly and easily, both on and off schedule, using a simple and comfortable language for the client. This project is innovative since we help our clients in the improvement of self-resolution, having to talk to an agent, only in more critical situations. The technology that allows us to undertake this innovation is based on the recognition of natural language and interpretation by Artificial Intelligence of the client's needs to be able to define functional flows. The customer's entry to these Bot and Callbot is via Voice Biometric Fingerprint, so we reinforce the security of our customers, we also contribute to the experience of this, since it is not necessary to issueany credential.