Annual Income Estimation Engine for Individual Customers Qorus Banking Innovation Awards 2022

Submitted by

UniCredit Group

Premium
30/09/2022 Banking Innovation
Income Estimation Engine allows to infer the overall income of multibank individual customers (with an income in other banks), leveraging on transactional fragmentary activity and spending patterns and 360 overview customer behavioral insights.
Innovation details
Country
Italy
Category
Analytics & Artificial Intelligence
Keyword
Customer experience, Data, Retail banking

Innovation presentation

A bank that evolves leverages data to overcome the lack of data itself. Internal data often represent a limit for banking processes, as it happens for credit origination: a customer whose financial data in bank systems is not significant to perform creditworthiness assessments, undergoes a series of manual probes and controls that negatively affects the customer experience when applying for credit needs, in terms of process efficiency, time for credit granting and customer satisfaction. With the Income Estimation Engine, we infer the lack of financial inflows, indeed generating data that is embedded in credit origination processes, allowing customers to access the credit with a streamlined procedure. At the same time, the Engine infers customers affordability for a tailored commercial offer.

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