Generali Sei a Casa IN TOUCH Qorus Innovation in Insurance Awards 2017

It’s the evolution of household insurance in order to protect family assets in the way of "connected insurance” that demonstrates the commitment of Generali for an innovated offer dedicated to its customers. Introduces a new relationship between customer and insurer: integration between technology and insurance as value for tranquility and prevention. Customer can control home via smartphone (alert report on tablet or PC), so that can be sure that everything is under control, and if necessary can request activation of services and guarantees provided by insurance. At his disposal a Contact Center H24 7/7 operating that interacts as a result of the request (App, phone, etc.) or proactively on alert generated by the technological kit (plug & play); IN TOUCH reverses the insurance paradigm that coverage intervenes only after the claim: the emphasis is shifted on the tranquility gives by: • monitoring and prevention through integrated kit in the insurance solution • Quick online managed intervention-saving time and money • Safety of traditional insurance component (compensation for the economic consequences) • access to services certificates and managed by the Contact Center by Europ Assistance. It represent the adoption of “motor connected insurance” concept fit on house and family protection - in a market environment characterized by a still traditional offerings. Project complexity involve all main departments - Marketing, IT, Underwriting , including subsidiary specialized in Assistance services Europ Assistance (Italian branch); as well as the leading provider in "black box" for motor insurance Infomobility.it. Project leader: Marketing & Distribution Activity undergoing testing sales.