Qorus Innovation in Insurance Awards 2018 - Winner

Cogito – Real Time Customer Service Coaching

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MetLife US

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18/04/2018 Insurance Innovation

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MetLife partnered with Cogito to deploy its Artificial Intelligence (AI) based software that empowers and helps phone based representatives be more confident and empathetic, improving customer satisfaction, NPS and operational efficiency – without a complicated, expensive IT overhaul.

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