Pockit AI Customer Support Platform, powered by Gradient Labs & Lisa! Qorus-Infosys Finacle Banking Innovation Awards 2026

Submitted by

Pockit

Get in touch
Premium
11/06/2026 Banking Innovation
Pockit runs Gradient Labs’ AI platform alongside its own assistant, Lisa!, to transform customer support. Customers get faster resolutions, consistent answers and proactive help, while fewer issues are escalated to agents, driving higher CSAT.

Want to keep reading?

Become a Qorus member to get access to all our innovations

Check our offer

Interested in learning more?

Qorus has a library of almost 8,000 innovation case studies across critical areas like customer experience, sustainability, marketing & distribution and more that can be used to inform your decision-making.

Contact us

Related Content

Banking Innovation Post Call Analysis Solution
Banking Innovation GenAI Helpdesk
Banking Innovation TESSA: AI-Powered Technical Support Assistant for Intelligent IT Self-Service
Banking Innovation The AI-Driven Internal Support Ecosystem: EMILIO, TEO & SFERA
Banking Innovation Tatrapedia GPT
Banking Innovation Call Center AI Assistant
Banking Innovation BIA Voice Co-pilot: Real-time AI for amplifying human customer service
Banking Innovation ABN AMRO ICS Virtual Assistant