Urgent.ly Collision Logistics Management Qorus Innovation in Insurance Awards 2019

Urgent.ly is continually working to create a better roadside experience for global brands, roadside assistance professionals, and consumers. We do this by providing a diverse product suite, with complete transparency for all stakeholders, via a single, global platform – all delivered with an exceptional customer experience. Our new Collision Logistics Management solution, built for insurance companies and their customers, leverages our existing platform and operational expertise, providing much-needed improvements to alternative accident scene and towing processes. An accident is a critical moment for customers across all segments of the mobility and roadside ecosystem – insurance, OEM, rental, fleet, repair, etc. Today, it is disjointed and costly, lacks transparency, and leads to a sub-optimal customer experience. It offers a key opportunity to impact loyalty. Urgent.ly Collision Logistics Management uses advanced technology and proven collision protocols to improve transparency and efficiency through every step of the process, thereby reducing costs and driving positive experiences for all parties. The Urgent.ly solution allows insurance companies to save money on historically s inflated tow and storage fees, as well as added rental reimbursement costs. Efficient workflows save claim representatives and customers valuable time. Planned enhancements include telematics integration to enable transmission of connected data from the vehicle to the insurer at the time of an accident, triggering a First Notice of Loss workflow, resulting in even more efficient collision logistics processes in the future.