Qorus Innovation in Insurance Awards 2019

Urgent.ly Collision Logistics Management

26/04/2019 Insurance Innovation


Urgent.ly’s Collision Logistics Management™, powered by Urgent.ly’s global mobility and roadside assistance technology, provides a more efficient, transparent, cost-saving alternative to existing accident scene and secondary towing processes, resulting in a better overall experience for insurers and their customers.

Innovation presentation

Urgent.ly is continually working to create a better roadside experience for global brands, roadside assistance professionals, and consumers. We do this by providing a diverse product suite, with complete transparency for all stakeholders, via a single, global platform – all delivered with an exceptional customer experience.

Our new Collision Logistics Management solution, built for insurance companies and their customers, leverages our existing platform and operational expertise, providing much-needed improvements to alternative accident scene and towing processes. An accident is a critical moment for customers across all segments of the mobility and roadside ecosystem – insurance, OEM, rental, fleet, repair, etc. Today, it is disjointed and costly, lacks transparency, and leads to a sub-optimal customer experience. It offers a key opportunity to impact loyalty.

Urgent.ly Collision Logistics Management uses advanced technology and proven collision protocols to improve transparency and efficiency through every step of the process, thereby reducing costs and driving positive experiences for all parties. The Urgent.ly solution allows insurance companies to save money on historically s inflated tow and storage fees, as well as added rental reimbursement costs. Efficient workflows save claim representatives and customers valuable time.

Planned enhancements include telematics integration to enable transmission of connected data from the vehicle to the insurer at the time of an accident, triggering a First Notice of Loss workflow, resulting in even more efficient collision logistics processes in the future.

Uniqueness of the project

The launch of Urgent.ly Collision Logistics Management represents an incremental innovation that is the necessary first step toward a modern approach to collision logistics. The solution uniquely drives efficiency to claim representative workflows, increasing representative productivity by as much as 50 percent. The solution also integrates across the vehicle lifecycle to include integrated direct repair provider (DRP) smart selection capabilities. Future enhancements will include the ability to leverage vehicle telematics data and automated crash notifications (ACN) information to make real-time decisions at First Notice of Loss.

Unlike other providers which operate collision solutions in isolated systems and processes, Urgently’s solution is unique as it is the only fully API-based platform that can integrate all stages of the vehicle and collision lifecycle to drive efficiencies for all stakeholders.

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