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Reale Mutua di Assicurazioni

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12/04/2021 Insurance Innovation

About

Information at the speed of light!

Innovation presentation

The innovation consists in the creation of two tools for our Customer Care Department: a knowledge base framework and a chatbot that allow the Contact Center operator to gather and, consequently, give the information requested by the customers very quickly.

Uniqueness of the project

A real team work focused on customer centricity.

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