Chatbot and knowledge Base Qorus Innovation in Insurance Awards 2021

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12/04/2021 Insurance Innovation

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Innovation details

Country
ItalyCategory
Workforce TransformationKeyword
Contact center & Chatbots

Innovation presentation

The innovation consists in the creation of two tools for our Customer Care Department: a knowledge base framework and a chatbot that allow the Contact Center operator to gather and, consequently, give the information requested by the customers very quickly.

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