Qorus-Infosys Finacle Banking Innovation Awards 2024

AI based Virtual Assistant for Contact Center (CCAI)

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Federal Bank (India)

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21/06/2024 Banking Innovation

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Contact Center AI (CCAI) is an advanced AI solution designed to transform the Federal Bank's contact center. Natural language processing is used in CCAI to understand and respond to queries in a conversational manner

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AI based Virtual Assistant for Contact Center (CCAI)

Federal Bank (India)

About

Want to keep reading?

Interested in learning more? Speak to Boris, Qorus's Content Lead

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