Submitted by
Allianz Partners
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance. Our products are...
SpainCategory
Re-imagining the Customer ExperienceKeyword
Customer experience, Home insurance, Video services, Claims managementTotal Cost
$0-250k
Innovation presentation
Broken lock, water leak, breakdown of household appliances... these unexpected situations at home can be very stressful. In order to reassure its beneficiaries and provide them with an immediate solution to the problem they encounter, Allianz Partners launched Visi'Home: a video-diagnostic service to support customers remotely following any event or need in the home. In line with new uses of customers accustomed to use videoconferencing during lockdowns, Visi'Home connects customers with a claim handler at any time and from anywhere in order to obtain an immediate diagnosis or to be directed towards the right service provider.
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