Qorus Innovation in Insurance Awards 2023

On The Spot Motor Claim Settlement by Bajaj Allianz General Insurance

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13/04/2023 Insurance Innovation

About

Motor OTS (On-The-Spot) is a feature Bajaj Allianz General Insurance offers motor insurance policyholders. It allows customers to settle minor claims without requiring documentation or surveyor inspections. The service feature also eliminates offline follow-ups and empowers customers for faster claim settlement on their own. Overall, Motor OTS is a convenient and hassle-free way for Bajaj Allianz General Insurance customers to settle minor motor insurance claims quickly and efficiently.

Innovation presentation

Bajaj Allianz General Insurance uses a technical algorithm called Quick Motor Claims Settlement to speed up the claims settlement process for motor insurance claims. This algorithm uses artificial intelligence and machine learning to assess the damages to a vehicle and calculate the cost of repairs in real-time.

The customer files a motor insurance claim with Bajaj Allianz General Insurance, either online or through their customer service centre. The customer is then directed to the nearest garage, which is part of Bajaj Allianz's network of garages. At the garage, a surveyor appointed by Bajaj Allianz uses a mobile app to take photos and videos of the damaged vehicle.

The photos and videos are then analyzed by the Quick Motor Claims Settlement algorithm, which uses machine learning to assess the damage's extent and calculate the repair cost. If the cost of repairs is within a certain threshold, the claim is settled on the spot, and the customer is notified immediately. If the cost of repairs exceeds the threshold, the claim is referred to a Bajaj Allianz representative for further assessment and settlement.

Quick Motor Claims Settlement allows Bajaj Allianz General Insurance to settle claims quickly and efficiently, reducing the time and hassle for customers.

Uniqueness of the project

The Motor OTS (On-The-Spot) service offered by Bajaj Allianz General Insurance is unique and has several advantages over its competitors. Here are some ways in which Motor OTS stands out:

Convenience: Motor OTS allows customers to settle minor motor insurance claims quickly and conveniently without requiring documentation or surveyor inspections. This saves customers time and hassle and allows them to get their vehicles repaired as soon as possible.

Speed: Motor OTS claims are settled on the spot, which means customers don't have to wait for days or weeks to receive their claim settlements. This is particularly useful for minor claims that don't require extensive documentation or investigations.

Network of garages: Bajaj Allianz General Insurance has a large nationwide network (6000+), allowing customers to access Motor OTS easily services, no matter where they are located.

Transparency: Motor OTS is a transparent process, and customers are provided with a detailed breakdown of the cost of repairs and the settlement amount. This ensures that customers are fully informed about the claims settlement process.

The Motor OTS service of Bajaj Allianz General Insurance provides customers with a fast, convenient, and transparent way to settle minor motor insurance claims. Its unique features make it stand out from the competition and provide customers with a superior claims settlement experience.

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