NN Hungary Digital Sales Platform Qorus Innovation in Insurance Awards 2024
HungaryCategory
Re-imagining the Customer ExperienceKeyword
Business insurance, Customer experience, Customer service, Transformation, Video services, Insurance, Marketing & sales, Life insuranceBusiness Line
Life InsuranceDistribution Channel
Agents
Innovation presentation
When we decided to launch our digitalization program, we had in mind to solve 3 problems: - Digitalizing our Sales advisors network experience and provide them a modern and faster tool and processes. - Our customers attraction by focusing, of course, on the new generation but also keeping in mind all the generation of customer. We are digital friendly but not digital only. - Our IT landscape that needed a strong and deep modernization but also simplification
The Digital Sales Platform is an innovation that will dramatically transform NN Hungary when speaking of Life Insurance, Pension Insurance and Savings products sales processes and putting our company as a Digital Leader in the Hungarian market.
This new platform, using the latest technology available as such Cloud infrastructure, microservices architecture, is basically totally revamping our sales advisors and customers experience.
Our Digital Sales Platform will host all our individual products and allow the sales process to happen in various channel.
We have built an embedded video call feature, co-browsing capability and we are using SMS signature as our more proud features we have done among many others.
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