Qorus-Infosys Finacle Banking Innovation Awards 2024

Supplementary Pension in Intesa Sanpaolo's Mobile APP

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23/05/2024 Banking Innovation

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Supplementary pension plan in App: from Subscription to Post- Sale, for an interactive and immediately customer experience. Totally new processes for a fully digital end-to-end experience from a mobile channel

Innovation presentation

The Intesa Sanpaolo Mobile App offers subscription and post-sale management of supplementary pension plan, enabling a totally autonomous and digital experience for its customers. These will not only be able to join comfortably from their device but also consult and manage their pension plans position anywhere and at any time.

Uniqueness of the project

The Intesa Sanpaolo Mobile App is the first in Italy to offer both subscription and post-sale functions of supplementary pension plan. A completely innovative and digital customer journey allows the customer to operate completely independently, starting from the simulation of their public pension to the calculation of the "pension gap" and the setting of a personalized plan to be followed over time and modifiable at any time. The simulations carried out on the app channel can also be easily resumed and completed through the Bank's other offering channels, such as Internet Banking, Remote or Phisical branches. We guarantee to our customers a totally full multi-channel experience.

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