Mox - be the global benchmark for digital banking from Hong Kong Qorus-Infosys Finacle Banking Innovation Awards 2024
Hong KongCategory
Reimagining the Customer ExperienceKeyword
Customer experience, Digital channels & Omnichannels, Retail banking
Innovation presentation
Mox is a pioneering virtual bank in Hong Kong and a registered institution powered by Standard Chartered in partnership with PCCW, HKT and Trip.com. Founded in September 2020, Mox is reimagining banking, empowering possibilities, and setting global benchmarks for digital banking from Hong Kong.
Mox is well on track to be the #1 virtual bank for cards, lending and wealth. The bank has been recognised by global management consulting firm Oliver Wyman as one of the fastest-growing digital banks in the world in 2024. Through a scalable platform, lower cost-to-serve, top-notch customer experience and the unique promise of safe, simple, smart, and fun banking, Mox has found immense affinity among Hong Kong customers in just three years since it was founded: Mox app is the top-rated Hong Kong virtual banking app in Apple App Store in Hong Kong, scoring 4.8 out of 5 and Mox consistently has the best Net Promoter Score (NPS) among all Hong Kong virtual banks in 2023. Mox's influence extends beyond Hong Kong, as shown by the company's technology and know-how being transferred to Trust Bank in Singapore.
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