Online opening and follow-up of claims and after-sales insurance management Qorus-Infosys Finacle Banking Innovation Awards 2024

The presented initiative combines the convenience of mobile banking with the needs of insured parties, providing a comprehensive and efficient solution. Via the banking application, users can directly access the insurer's web-based platform, thus simplifying the procedure of opening claims and making after-sales consultations. This integration between financial and insurance services optimises the customer's experience by avoiding the need for browsing through multiple applications or platforms. By means of a simple outline of the status of the reported claim, the user can follow-up on all claims from the bank's mobile application. This provides users with a clear and transparent view of the status of their claims, improving communication and their confidence in the customer service process. Aside from the convenience for the insured parties, this collaboration between the banking institution and the insurer can benefit both parties. The bank can strengthen its range of service offered to the customer by integrating insurance solutions, which potentially increases its customers' loyalty. In short, the initiative represents an innovative collaboration between financial institutions and insurance companies, that aims to improve the customer's experience and increase the efficiency in the management of claims and after-sales consultations. Its user-focused approach and the integration of services showcases a commitment to excellence in service and adaptation to the current market needs.