Service Desk ticketing Module-Tracker of Ticketing Qorus-Infosys Finacle Banking Innovation Awards 2024

Karnataka Gramin Bank has upgraded their Fincale CBS version from 7.0.18 to 10.2.25 by following various upgradation procedures like Single byte to Mutli byte conversion, Orcale 11G to 19c conversion, CBS version upgradations from 7.0.18. to 7.2.25 and also 7.2.25 to 10.2.25 and other customization patches. Karnataka Gramin Bank's introduced Ticketing tool for handling various technical issues effectively and mitigate the same in effective manner. Recognizing the need for efficient post-upgradation support, the ticketing tool offers a streamlined method for staff to raise usage issues, enhancing our existing communication channels of email and phone calls. This new system ensures that any problems related to Finacle are promptly reported and addressed, improving the overall efficiency and responsiveness of our technical support. The tool is designed to handle a wide range of Finacle-related queries and issues, providing a structured and traceable way for staff to seek assistance. By centralizing issue reporting and tracking, the ticketing tool not only facilitates quicker resolution but also helps in identifying common problems, enabling us to implement more effective and permanent solutions. This initiative reflects our commitment to leveraging technology to support our staff and ensure the smooth functioning of our upgraded Core Banking System, ultimately enhancing the service we provide to our customers.