Digital Journey for Broker Registration Maintenance Qorus-NTT DATA Innovation in Insurance Awards 2025

Submitted by

Bradesco Seguros

Premium

13/02/2025 Insurance Innovation

Our project transforms broker registration maintenance from a manual, in-person process to a fully digital experience. Brokers can now update their information online through our Business Portal, reducing errors, costs, and processing time

Innovation details

Country
BrazilCategory
Re-imagining the Customer ExperienceKeyword
Operational excellence & efficiency, Transformation, Automation, AccessibilityBusiness Line
Commercial InsuranceDistribution Channel
Brokers

Innovation presentation

Our project, "Digital Journey for Broker Registration Maintenance," aims to modernize and streamline the process of maintaining broker registrations. The concept is to provide a fully digital platform where brokers can update their registration details online, eliminating the need for physical document submissions and in-person visits. This innovation was driven by the need to enhance efficiency, reduce errors, and improve the overall experience for our brokers. Before this project, brokers had to visit a branch office to submit documents for registration updates, which was time-consuming and prone to errors. Inspired by the success of our previous digital initiatives, we developed this project to centralize and automate the entire process within our Business Portal.

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