Charlie, the Legal Chatbot powered by Gen AI Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated

Thanks to Charlie, Societe Generale Assurances’ employees can ask legal questions as if conversing with a lawyer. Within seconds, they receive a written answer tailored to their query. Charlie provides the sources and exact paragraphs used to generate the response, allowing users to check the information by simply clicking on the document links, which opens directly to the relevant page with the paragraph highlighted. The chatbot's responses are consistently derived from internal documentation, which makes it a reliable source of information for employees seeking accurate answers. Charlie’s guiding principles are reliability and transparency. This means the AI chatbot will indicate when it doesn’t know the answer if the question falls outside the scope of the legal documentation. Charlie's user-friendly interface and flexibility make it suitable for all business departments, regardless of employee’s legal knowledge. By utilizing the latest AI models, Charlie simplifies access to legal information, thereby boosting operational efficiency and improving employee satisfaction. Following a successful trial phase, the solution has been rolled out to the entire workforce.