Employee Portal – Elevate your work experience Qorus-NTT DATA Innovation in Insurance Awards 2025- Nominated

Zurich's new Employee Portal isn’t just a desktop APP, it’s a groundbreaking innovation designed to transform the daily work experience for our employees. This initiative addresses the fragmented and cumbersome landscape of multiple platforms, applications, and sites that employees previously had to navigate. Created with a deep understanding of employee needs, this portal unifies essential tools, information, and updates into a single, seamless interface accessible from your computer, anywhere. Our vision for the Employee Portal is to offer a superior digital experience by providing employees with seamless access to the applications they need, the information they seek, and the news that matters—all in one place. The portal is intuitive, its human-centered design ensures easy navigation and a user-friendly interface that supports employees in their daily tasks. By addressing the common challenges our employees face we are enhancing productivity, streamlining workflows, and fostering a more connected and engaged workplace. The Employee Portal is a catalyst for a more efficient, informed, and empowered workforce. With Zurich's new Employee Portal, we are not just improving the employee experience; we are setting a new standard for efficiency, connectivity, and innovation within our organization. This portal exemplifies our commitment to leveraging technology to create a better work environment. The initiative followed a comprehensive product management framework and adhered to agile development principles. This approach allowed for continuous development and delivery, ensuring that the portal evolved in alignment with user feedback and changing needs. The timescales for the project reflect the work required to get to an initial production-ready Minimum Viable Product (MVP) and develop 50% of the remaining foundational features. The Employee Portal is being rolled out globally to all Zurich business units, encompassing over 45,000 employees in 40+ units, and it’s available in local languages. The initial release is packed with core features aimed at enhancing productivity, streamlining processes, and keeping employees informed and engaged, such us: - Employee Assistant: a digital assistant that provides quick answers, personalized support, and insightful recommendations, enhancing daily productivity. - Approvals: A unified hub for managing various approvals from different systems of record, from leave requests to expenses. - Human Resources: 1) Time Management: Employees can book time off, record hours worked, and view their team's calendar, all from one place; 2) Personal Information Management: Update personal details easily and securely; 3) Payroll Access: View and download paystubs, ensuring transparency and ease of access to financial information. - IT Support: 1) Live Chat Support: Employees can chat with IT support agents in real-time for immediate assistance with technical issues; 2) Incident Tracking: Raise and track incidents, ensuring that any technical problems are resolved quickly and efficiently; 3) Service Requests: Submit and monitor service catalogue requests, streamlining the process of obtaining necessary IT resources; 4) IT Learning Hub: platform that empowers Zurich employees to become tech savvy with personalized learning paths, a vast course library, interactive modules, skill assessments, and collaborative communities. - News & Communications: Stay updated with the latest company global and local news, ensuring employees are always informed about what really matters to the employees. - Employee Assistant: a digital assistant that provides quick answers, personalized support, and insightful recommendations, enhancing daily productivity. - Quick Actions: Streamlined processes and workflows designed to boost efficiency and productivity. The implementation of Zurich’s Employee Portal initiative has been a resounding success, evidenced by significant positive feedback and outcomes. A "friend and family" pilot in two Business Units proved the strong user engagement and provided valuable insights for refining the portal. Comprehensive interviews and collaborative workshops with stakeholders ensured the portal addressed real user needs, resulting in high employee buy-in. The initiative's success is further validated by an impressive 80% promoter score from post-rollout feedback surveys, indicating high user satisfaction and confidence in the portal's value. These results highlight the effectiveness of a collaborative, user-centric approach in driving digital transformation and enhancing the digital employee experience at Zurich. Our commitment to innovation doesn't stop here. Our roadmap is continuously reviewed based on employee feedback and evolving needs to provide an enhanced experience. The next features we will be adding are: - Innovation Lab: Dynamic, collaborative space dedicated to exploring and nurturing innovative ideas, where employees can experiment, create, and drive forward-thinking solutions for Zurich's future. - Contracting Zurich Products and Services: Simplified processes for quote and buy Zurich's offerings with beneficial discounts for employees. - Facilities: view interactive maps, book a workspace, find colleagues' bookings, view office information and report office issues. - Wellbeing Resources: tools and resources to support employee health and wellbeing e.g. LiveWell. - Sustainability Initiatives: Integrations that promote and support Zurich's sustainability goals e.g. car pooling - Expense Submission and Management: Streamlined expense submission and approval workflows. - Local Integrations: tailored features that cater to the specific needs of different regions and business units e.g. canteen meal plan and order